Refund Policy

REPcount by Albrektsson Innovations AB

Last updated: July 3, 2026

1. Overview

This Refund Policy explains how refunds work for REPcount business and coaching plans purchased from Albrektsson Innovations AB, a Swedish limited company ("we", "us", "our"), through our websites at business.repcount.life and coach.repcount.life.

It applies to organizational and trainer "seat" licenses for REPcount Pro that are billed on the web. It does not apply to individual consumer subscriptions purchased through the Apple App Store or Google Play — those are governed by the respective store's own refund policy.

2. Merchant of Record

You can request a refund through us using the details below, or contact Paddle directly regarding any transaction using the "Manage" or "Refund" link in your Paddle receipt email.

3. 14-Day Money-Back Guarantee

If you are not satisfied with a new REPcount business or coaching plan, you may request a full refund within 14 days of your initial purchase. This applies to first-time purchases of a plan. Approved refunds are issued to the original payment method.

4. Renewals & Cancellations

Plans renew automatically at the end of each billing period (monthly or yearly) unless cancelled beforehand. You may cancel at any time to stop future renewals — cancellation takes effect at the end of the current paid period, and you keep access until then.

Renewal payments are non-refundable after the 14-day guarantee window, except where required by applicable law.

5. Partial Periods & Unused Seats

Seat licenses are sold for a fixed term (monthly or yearly). Outside the 14-day window, we do not provide pro-rata refunds for unused time or for seats that were purchased but not redeemed.

You may reassign an unused seat code to a different employee or client at any time during the term at no extra cost.

6. How to Request a Refund

To request a refund, email support@repcount.life with your order number (shown on your Paddle receipt) and the reason for your request, or use the "Manage/Refund" link in your Paddle receipt email. We aim to respond within 3 business days.

7. Processing Time

Approved refunds are processed by Paddle back to your original payment method, typically within 5–10 business days depending on your bank or card issuer.

8. Duplicate or Incorrect Charges

If you are charged in error, charged more than once, or charged an amount you did not authorize, please contact us. We will investigate and refund any incorrect charge in full.

9. Your Statutory Rights

Nothing in this policy limits any refund or cancellation rights you may have under applicable mandatory consumer-protection or commercial law. Where such law grants you stronger rights, those rights apply.

10. Contact

If you have any questions about this Refund Policy, please contact us at:

Albrektsson Innovations AB
Business: business.repcount.life
Coaches: coach.repcount.life
Email: support@repcount.life

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